VLIXtv

Support

Need help? Check out our FAQs below!

All shows are hosted on VLIX.tv. You can view your school’s full catalog of shows and see what’s available to watch/pre-order. After purchasing a show it will be available in your account and you’ll have lifetime access. You can log in any time from anywhere and watch!

When registering for the first time you will be asked to choose your school from a list, you will then only be able to access shows by your school. If you are a member of multiple schools please email [email protected] and we will amend your account accordingly.

After you’ve purchased a show on VLIX.tv it will be listed on your purchases page. You can click the show and will be redirected to the screening page to watch.

Forever! After you have created your account and purchased a show it will be available to you forever via the my purchases page.

This depends on when you order. Most shows will be available for pre-order and will have a release date listed. You can pre-order and we’ll send you an email reminder when it’s available to watch, usually 3/4 weeks after the performance date.

If you are purchasing a show more than 3/4 weeks after the show takes place, you will have instant access.

Unfortunately you can not download shows, you need to be connected to the internet to watch.

You can currently only watch on one device at a time. If you are logged in and watching on multiple devices your account may be temporarily locked.

Orders placed in-person will be processed within 4 days of the show. You will receive a confirmation email to the email address used on your order form confirming the order. 

If it’s your first time ordering with us you’ll also receive an account creation email, follow the link in this email to reset your password and gain access to your account.

You can watch content on almost any device but we recommend PCs running Windows 7+, and Macs running macOS 10.12+. You can also watch shows on Android and Apple phone/tablets and phones using the Chrome/Safari browser. You also need an internet connection.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed, just like YouTube. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected, you may experience problems during playback. 

If you’re on WiFi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

To watch a show on your TV you can AirPlay/Cast or plug a computer directly into your TV using a HDMI cable.

For iPhones/iOS Devices: If you have an Apple TV or a smart TV enabled with AirPlay:
> Visit VLIX.tv on your iOS device
> Log in and find/purchase your show
> Press play on the video
> In the video player, the AirPlay icon will appear on the bottom right, tap this icon and it will cast to your TV.

For Android Devices: If you have a Chromecast device or a smart TV enabled with Chromecast:
> Visit VLIX.tv on your Android device
> Log in and find/purchase your show
> Press play on the video
> In the video player, the Cast icon will appear, tap this icon and it will cast to your TV.

For Laptop/Computers: If you have a Chromecast device or a smart TV enabled with Chromecast:
> Visit VLIX.tv using the Google Chrome browser
>
Log in and find/purchase your show
>
Press play on the video
> In the video player, the Cast icon will appear on the bottom right, tap this icon and it will cast to your TV.

* Chromecast will work on Android devices. Chromecast on iOS devices is not possible. *

If you want to watch on a TV and don’t have an Apple TV, Chromecast and enabled TV we recommend purchasing a ChromeCast (for Android Devices or casting from a laptop/computer) or a ROKU Express 4K (For iOS Devices).

A ChromeCast Device/ROKU Express 4K will allow you to ChromeCast/AirPlay.

You can directly connect a laptop or computer using an HDMI cable by doing the following:
> Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
> Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
> Plug the other end of the cable into your laptop’s HDMI port.
> Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.

If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.

Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.

Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols.  We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

Don’t worry, we’re here to assist! You can email us on [email protected]

We aim to respond to all emails within 24 hours, Monday – Friday.

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